Privacy Policy

“Last updated: March 2026”

Root Indians understands and deeply respects the privacy of every traveller and user who visits our website or books a tour with us. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding your data. By using our website or making a booking with Root Indians, you agree to the terms described in this policy.

1. Collection and Use of Personal Information

When you make a booking, enquiry, or purchase through the Root Indians website or any of our offices, we may collect personal information including but not limited to your full name, address, email address, telephone number, date of birth, payment details (in encrypted form), Aadhaar details, PAN details, passport details (passport number, issue date, expiry date), visa-related documents, and any other information required to complete your booking.
If you contact us by phone, we may monitor or record calls for training and quality assurance purposes. We may also collect technical information about your device and browsing activity on our website — such as your IP address, browser type, and operating system — for system administration and statistical analysis. This data does not identify you personally.
In certain cases, such as for pilgrimage tours or senior traveller packages, we may need to collect sensitive information such as medical conditions, disabilities, or special requirements. This information is collected solely to arrange the services you have requested and is handled with the utmost care and confidentiality.

2. Purpose of Collecting Personal Information

Root Indians collects your personal information for the following purposes:

To process and confirm your tour bookings and purchases
To send booking confirmations and tour-related updates
To keep you informed about changes to your itinerary or booking
To send daily tour information and travel updates during your journey
To send verification messages and alerts via SMS or email
To resolve complaints, disputes, and customer service queries
To allow our support team to contact you before, during, and after your tour
To detect and prevent fraudulent or criminal activity
To fulfil our obligations under any contract entered into with you
To ensure our website content is displayed effectively for your device

3. Cookies

The Root Indians website uses cookies to improve your browsing experience and distinguish you from other users. Cookies are small pieces of information stored by your browser when you visit our website. Most browsers accept cookies automatically, though you can adjust your browser settings to decline them — please note that doing so may affect certain features of the website.
By continuing to use the Root Indians website, you consent to our use of cookies. We use cookies to:

Keep you signed in during your browsing session
Remember your preferences and search history on the site
Measure visitor traffic and analyse browsing patterns
Improve website performance and content
Display relevant travel offers and advertisements

No personally identifiable information is collected through cookies. All cookie-based data is anonymous and used solely to improve your experience on our website.

4. Third Party Website Links

Our website may contain links to third party websites that are relevant to your travel planning. These websites have their own privacy policies which are entirely independent of Root Indians. We do not share your personal information with third party website owners unless you have given us explicit written permission to do so.
Please note that once you click on a link and leave the Root Indians website, we take no responsibility for the content, terms, or privacy practices of any external website. We strongly recommend that you review the privacy policy of any third party website before submitting your personal data.

5. Parties With Whom Your Information Is Shared

In order to deliver the travel services you have booked, Root Indians may share your personal information with the following parties:

Service Providers — Hotels, airlines, transport operators, destination management companies, and any other suppliers required to fulfil your booking. By making a booking with Root Indians, you authorise us to share your information with these service providers as necessary.
Business Partners — Banks, insurance companies, visa consulates, and other partners who support the delivery of our services.
Group Companies — Root Indians may share your information with associated or affiliate companies under controlled and secure circumstances to improve service delivery.
Legal Authorities — We may disclose your personal information when required by law, court order, or ongoing legal proceedings, or when necessary to protect our legal rights.

We do not sell your personal information to any third party for commercial purposes.

6. Marketing Use

Root Indians may use the information collected from your enquiry or booking to contact you by phone, email, or SMS with information about relevant travel products, tour packages, special offers, and promotions that may interest you.
You can opt out of marketing communications at any time by sending an unsubscribe request to:
📧info@rootindians.com
We will not pass your contact details to any third party for marketing purposes without your explicit consent. From time to time, Root Indians may conduct online surveys or promotional activities to gather feedback and improve our services. Participation is entirely voluntary. You also give us your consent to use photographs taken during your Root Indians tours for marketing and promotional purposes on our website and social media channels.

7. Data Protection and Security

Root Indians takes the security of your personal data very seriously. We use SSL (Secure Socket Layer) technology to encrypt all information transmitted through our website. Your data is stored on secure servers with appropriate access controls in place.
While no online system can guarantee absolute security, we employ industry-standard security measures to protect your data from loss, misuse, unauthorised access, or alteration. Any data transmission over the internet is at your own risk, and Root Indians cannot be held responsible for the interception of data by malicious third parties beyond our control.
Certain sections of our website may require you to sign in with a password. Please keep your password confidential and do not share it with anyone. You may withdraw your consent to provide personal information at any time — however, doing so may limit your access to certain services on our website.

8. Intellectual Property Rights

The Root Indians brand name, logo, website content, tour itineraries, images, and all related intellectual property are exclusively owned by Root Indians. All trademarks, copyrights, and other intellectual property rights are reserved.
You agree not to use, reproduce, or display any Root Indians intellectual property without prior written permission. Any unauthorised use of our intellectual property will result in appropriate legal action.

9. Authenticity of Data

It is your responsibility to ensure that all personal information you provide to Root Indians is accurate, complete, and up to date. Root Indians will not be held responsible for any errors, inaccuracies, or consequences arising from incorrect information provided by you.

10. Changes to This Privacy Policy

Root Indians reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page with an updated revision date. By continuing to use our website or services after any changes are made, you agree to be bound by the revised Privacy Policy.
We encourage you to review this page periodically to stay informed about how we protect your personal information.
If at any time you feel that Root Indians has not adhered to this Privacy Policy, please contact us immediately at:
📧 info@rootindians.com
📞 +91 78777 38437
We will take all reasonable steps to investigate and resolve your concern promptly.

Contact Root Indians
Root Indians
📧 info@rootindians.com
📞 +91 78777 38437
🌐 www.rootindians.com
📍 1st floor, Aryavir Nagar, Malviya Nagar, Jaipur, Rajasthan 302017

© 2024–26 Root Indians. All Rights Reserved.
This Privacy Policy applies to all users of the Root Indians website and booking services.