Privacy Policy

At RootIndians (referred to as “we,” “us,” or “the Company”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (https://rootindians.com/ or your domain), our services, or interact with us.

1. What Information Do We Collect?

We collect various types of information to provide you with an enhanced travel experience. This includes Personally Identifiable Information (PII) which directly identifies you, collected when you voluntarily provide it, such as contact information (name, email, phone, address), travel details (passport info, birthdate, nationality, preferences), payment information (securely processed via gateways), and communication data from your interactions with us. Additionally, we collect Non-Personally Identifiable Information (Non-PII) to analyze website performance and improve your experience, which includes log data (IP address, browser type, etc.), cookies and tracking technology (for preferences, usage analysis, and personalized ads), and approximate geographic location data.

2. How Do We Use Your Information?

We use the information we collect for various purposes, including providing services such as processing your tour package bookings and arranging hotels, flights, and other travel services. We also use it to communicate with you for booking confirmations, updates, billing, customer support, and to respond to your inquiries. Our aim is to personalize your experience by offering travel recommendations based on your preferences and past bookings. Additionally, we use the information to improve our website by understanding how you use it, making enhancements, and developing new features. For marketing and promotions, we may send you special offers, new packages, newsletters, and promotional materials (if you have opted-in), with the option for you to opt-out of these communications at any time. Furthermore, we use the information to comply with legal obligations, adhering to applicable laws, regulations, legal processes, or governmental requests, and to detect and prevent fraud, ensuring the security of our services and preventing unauthorized or illegal activities.

3. How Do We Share Your Information?

We may share your personal information in various situations, including with trusted third-party service providers such as hotels, airlines, tour operators, transportation providers, and payment processors, as necessary to arrange your travel and provide our services; these parties are authorized to use your information only for contracted services. In the event of a merger, acquisition, sale of assets, or reorganization, your personal information may be transferred as part of the assets. We may also disclose your information when required by law or in response to valid governmental requests, and with your explicit consent, we may share your information for other specified purposes.

4. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include data encryption (where applicable), secure servers and databases, strict access controls for employees, and regular security audits and vulnerability scans. However, it is important to note that no method of transmission over the Internet or method of electronic storage is 100% secure, and therefore, we cannot guarantee the absolute security of your information.

5. Cookies

We use cookies and other tracking technologies to enhance your Browse experience. Cookies are small text files stored on your device that help us remember your preferences, track website usage, and deliver relevant advertisements. You have the ability to disable or manage cookies through your browser settings; however, please be aware that doing so may affect some functionalities of our website.

6. Your Rights

You have certain rights regarding your personal information, which include the right to access a copy of the personal information we hold about you, the right to request us to correct any inaccurate or incomplete information, and the right to request the deletion of your personal information under certain conditions. You also have the right to object to the processing of your information under specific circumstances and the right to withdraw your consent at any time if we have processed your information based on your consent. To exercise any of these rights, please refer to the “Contact Us” section below.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If you believe that we have inadvertently collected such information from a child, please contact us immediately, and we will take prompt steps to remove such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or to comply with new legal requirements. We will notify you of any significant changes by posting the updated Privacy Policy on our website. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

RootIndians Travel Agency
Near D-mart, Jagatpura, Jaipur
info@rootindians.com
7877996866
Website: https://rootindians.com/